The Future of ... Trust [Interview with Severin de Wit]
Trust is an interesting concept.
It's invisible, it's intangible and yet, it is THE most important aspect when it comes to human interactions and relationships, which are the foundations for everything beyond that.
The way how we build, manage and rebuild trust has changed and continues to evolve.
So naturally, questions come up, like:
What is the future of trust?
How will it be reflected in Web4.0?
And how to rebuild trust once it's breached?
This [and a whole lot more] is the focus of this week's blog, where we're joined by Severin de Wit, who's been exploring trust since 2020 through his podcast TrustTalks, where he discusses the multifaceted nature of trust with an incredible variety of guests. Prior to that, he was an attorney in prominent law firms.
In this conversation, we dive deep into
the importance of trust in our relationships,
how it has evolved over time,
and practical ways to build and maintain trust, whether on an individual or organisational level
Severin shares valuable insights on different types of trust, from interpersonal to institutional trust.
We also uncover the secrets to bridging the gap between academic research and public perception, using relatable language, storytelling metaphors, and analogies that resonate with everyone.
Last but not least - we also open Pandora’s box by discussing the process of rebuilding trust after it has been breached.
Severin highlights three crucial elements:
a sincere apology,
transparency in revealing the cause of the breach,
and proactive measures to prevent future mistakes.
Get excited to hear also about some real-world examples, including PwC's restoration of trust after the Oscars incident!
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